Preparing for a virtual visit
For your telehealth visit, you will need a device that has video and an internet connection, such as a smartphone, computer, or tablet.
If you do not have a computer, tablet, smartphone, or internet connection, ask your health care provider about an audio-only telehealth visit using a telephone.
Getting comfortable with telehealth
A telehealth visit is very similar to an in-person visit except you and the health care provider are in different places.
Telehealth Services: A number of health care services can be provided with telehealth.
Benefits: There are many reasons why telehealth may be a good option for you such as reduced wait time, transportation, and disruption to daily responsibilities
Preparing for your virtual visit
The following tips will help your telehealth visit run smoothly.
- Let us know if you need accommodations.
- Test the technology before the visit.
Before the start of your appointment
- Find a well-lit spot. Make sure there is good lighting so your health care provider can see your face.
- Make sure the camera is steady. Set your computer or laptop on a flat service or prop up your phone or tablet on a desk or table.
- Make sure you are in the middle of the screen and the camera is at eye level. What you see on your screen is the same thing the provider will see so it is important to make sure that you are close to the screen and looking straight into the camera.
- Reduce background noise. Find a quiet place and reduce any distractions. Turn off alarms and sounds on other devices.
- Close other applications. Close other applications on your device to improve your internet connection and reduce distractions.
Recommendations for a successful visit (video or audio):
Choose a private spot. You will want to be able to discuss your health care issues in private.
Write it down. Write down important information before the visit such as:
- Your current medications and doses (or gather the actual bottles).
- Any symptoms, questions, or concerns you want to discuss.
- Your temperature or weight (if the provider asks for this information).
- Keep paper and pen nearby to take notes during your telehealth appointment.
Stay focused. Try to avoid eating or drinking during your appointment. Do not do a telehealth visit while you are driving or running errands.
Be patient while waiting for your visit. Just like a regular in-person office visit, providers sometimes run behind schedule.
After your appointment:
Contact the office or your provider if you still have questions. If you forgot to ask a question, think of something later, or need help to better understand your care, you can always contact our office or your provider after your appointment.
Make sure follow up care is scheduled as recommended. If the provider recommends follow-up care, like a future appointment, referral, lab work, imaging, or prescriptions, be sure to contact us if you need assistance.
Give feedback and suggestions. Let your provider know if there was something about the telehealth visit that you liked or something that would have improved your telehealth experience.
Troubleshooting telehealth technology
Here are common troubleshooting tips you can use if you are having trouble logging in to your telehealth appointment or if you have technology issues during the appointment itself.
- Restart your computer or device
- Make sure the device is plugged in and charged
- Check that the internet connection is working and is strong enough to work with the telehealth platform
- Close all other applications
- Try connecting with a different device
- Call the office to reach someone who can provide help.